Once again I come to you about my Phaser 8560. About a week ago I noticed that the small LCD screen on the control panel showed some garbled text. I started pressing buttons on the control panel and it seemed to snap out of it and display normally. Then this morning the screen was completely blank. Pressing buttons did nothing. Now, I wouldn’t necessarily say the screen is “broken” because it does light up which tells me it is at least getting power. However not being able to see any words on the display can be somewhat of a problem. Technically I can still print just fine, but good luck changing any configurations or “walk-up” features.
Just to make sure it wasn’t a fluke I turned the power off and back on again since this seems to resolve 90% of problems with electronics. Unfortunately this didn’t fix anything.
Well since I’m kind of weird and want the display to work I decided I would do something about it. If you’re experiencing an issue with a blank or garbled display on your Phaser here’s what I did.
- Call Xerox at 1-800-835-6100
- Choose Option 1
- Choose Option 1 Again
- When you are connected to a representative, politely tell them what problem you are experiencing and that after researching it online you found this to be a common and known issue with these printers. Again, politely, ask if they can send you a replacement control panel.
A couple of notes:
First you will need your printer serial number. If you don’t feel like wrestling this beast to physically get it from the printer simply turn the power off and then back on again. On startup the Phaser will spit out a page with the Serial Number on it. (Pretty handy)
Also, in case you are wondering, the entire process (including “Hold” time) took about 20 minutes and the representative said as a one-time courtesy they would overnight me a new control panel free of charge.
Replacing the module is easy, just follow the instructions in this video.